Refund Policy

1. 100% Satisfaction guaranteed

If the binder does not meet your satisfaction, contact us within 30 days and we will issue you a refund.

2. BEFORE YOU PURCHASE

We encourage you to:

• Carefully review the product description and features
• View all product images showing sample pages
• Read the list of included sections and forms
• Contact us with any questions at hello@buttonedupbinder.com

We want you to feel confident in your purchase and are happy to answer any questions before you buy.

3. TECHNICAL ISSUES

If you experience technical difficulties downloading your product after purchase, please contact us immediately at hello@buttonedupbinder.com. We will work with you to resolve download issues or delivery problems.

Technical support is available for:

• Problems accessing your download link
• Corrupted or incomplete file downloads
• Issues receiving your order confirmation email

Technical support does NOT include:

• Assistance with PDF editing software
• Device-specific compatibility issues
• Requests for different file formats than advertised

4. PRODUCT ERRORS OR DEFECTS

If the product you receive contains significant errors, defects, or is substantially different from what was advertised, please contact us within 14 days of purchase at hello@buttonedupbinder.com. We will review your concern and may offer:

• A corrected version of the product
• Technical assistance
• In rare cases, a refund or credit at our discretion

5. FRAUDULENT PURCHASES OR DISPUTES

If you dispute a charge with your credit card company or payment processor:

• Your access to the product may be revoked
• We reserve the right to pursue collection for fraudulent disputes
• You will be required to provide proof of any claimed defects or issues

We take payment fraud seriously and will cooperate fully with payment processors and law enforcement regarding fraudulent transactions.

6. EXCEPTIONS

We may grant refunds on a case-by-case basis for exceptional circumstances, at our sole discretion. Such circumstances might include:

• Duplicate purchases made in error (refund for duplicate only)
• Product purchased by a minor without parental consent
• Death or serious illness of purchaser

These exceptions are rare and evaluated individually.

7. CONTACT US FIRST

If you are unsatisfied with your purchase for any reason, we encourage you to contact us at hello@buttonedupbinder.com before disputing the charge with your payment provider. We are committed to customer satisfaction and may be able to address your concerns.

8. CHARGEBACKS

If you initiate a chargeback or payment dispute:

• Your account will be flagged and access to the product may be revoked
• You will be unable to make future purchases
• We will provide evidence of product delivery to your payment processor
• False chargebacks may result in legal action

9. PROMOTIONAL DISCOUNTS AND CODES

Promotional discounts and coupon codes cannot be applied retroactively to previous purchases. Sale prices and promotional offers are subject to change without notice.

10. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Your purchase constitutes acceptance of the Refund Policy in effect at the time of purchase.

SUMMARY

• 30-day satisfaction guarantee — contact us within 30 days for a refund
• Review product carefully before purchasing
• Contact us for technical issues or concerns
• We're here to help - reach out before disputing charges

If you have questions about this Refund Policy, please contact us at hello@buttonedupbinder.com. By completing your purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.